RETURN POLICY

UPDATED ON: JANUARY 1ST, 2024

We hope that you love all your purchases from us. However, we understand that sometimes you may need to return a purchase. Please read below for our return policy and keep in mind we are a small business who strives to bring you weekly new arrivals. 

RETURN POLICY:

You must start a return within 5 days of receiving your order in the mail. Please email shopwrenleighanns@gmail.com providing order #, item(s) you are returning and reason whyItems must be returned within 7 business days of filing your return. If we do not receive within the 7 day window we are unable to accept returns of purchases. Allow 3 business days for us to process your return and issue STORE CREDIT ONLY on account. STORE CREDIT WILL NEVER EXPIRE! . Please note, we do not provide comped return labels. (there is also a "start a return" portal at the bottom of this page)

To be eligible for a return for store credit, your item must be in the same condition that you received it, unworn, unwashed and unused, with Boutique tag still attached, and in its original packaging. You’ll also need the receipt or proof of purchase.

Expect an emailed E-Gift Card within 3-4 business days of the delivery of your Return to our store (email will be sent to the email you provided when purchased) *We do not process returns on Saturday or Sunday*. If you purchased through our mobile app - store credit will be given through your app account. Store Credit is calculated automatically to reflect any discounts and taxes at time of purchase.

EXCEPTIONS / NON-RETURNABLE ITEMS:

Unfortunately, we cannot accept returns on sale items or gift cards. The below list also cannot be returned for store credit.

  • Accessories, bodysuits, intimates (bra, barrettes etc.) are not eligible for return.
  • Is a sale item (anything under our sales tab)
  • All sale items are final (items will have “FINAL SALE” within title — look for that if you are unsure)
  • Seasonal/Holiday promotion items (Black Friday/Christmas/Easter etc.)
  • Any item purchased at or over 25% off.
  • Evident that item has been worn or washed.
  • Does not have tags attached

DAMAGED ITEMS:

Things can happen within the shipping process - if you received a damaged or defective item, please contact us within 24 hours of receiving the damaged item. Please email us at shopwrenleighanns@gmail.com so we can evaluate the issue and make it right.

EXCHANGES:

If you want to exchange, please follow the same policy as if you were returning. If you would like to exchange your item for another size, we ask that you place your new order on our website to ensure it does not sell out.  After you send back your original item you are exchanging we will then process your return and initiate you store credit via email or app account. *please note: we only accepted exchanges on the same exact item, we cannot switch out for other items*

SHIPPING INFO:

All orders are processed within 1-4 business days unless otherwise noted on our social media pages or website. You will receive an email with USPS or UPS tracking when the shipping label is created. USPS or UPS then delivers each package within 3-6 business days. All packages are shipped First-Class, Ground Advantage or UPS Ground. Any packages lost by carrier is not our responsibility. We will reach out to the carrier for additional help & information.

Standard Shipping: $7.50, free on all orders $125+

MUCH LOVE TO EACH AND EVERY ONE OF OUR CUSTOMERS,

THE WRENLEIGH ANNS TEAM

START A RETURN