Restocks & Preorders

When Do Restocks Go Live?

Our weekly restock launches go live every Monday at 6 PM CST!

This is when we bring back popular styles and sizes that have sold out, whenever we're able to reorder them through our vendors.

Most of our weekly restocks are preorder-based, meaning the inventory is on its way to us rather than already available to ship.

Shopping a Restock

You can shop available restocks through our website or mobile app when they go live.

• Restocked items and sizes are available based on the inventory we've been able to secure from our vendors.
• Preorder restocks include estimated shipping information so you know when we expect your item to ship.
• Popular sizes can sell out again quickly, so we recommend shopping early if there's something you've been waiting for!

How Do Preorders Work?

A preorder allows you to purchase an item before the restock inventory has arrived to us.

• Most of our restock preorders have already been ordered through our vendors.
• We include an estimated shipping date with each preorder item.
• Once the inventory arrives, we begin fulfilling preorder orders.
• Most of our restock preorders ship within about a week or sooner, depending on the item's arrival.

Estimated Shipping Dates

Each preorder listing includes an estimated shipping date to help you know when to expect your order to ship.

These dates are estimates based on the information provided by our vendors and the expected arrival of the inventory.

While we do our best to ship within the estimated timeframe, occasional vendor or carrier delays can affect when a preorder arrives.

You can refer back to your order confirmation for the preorder information provided when you purchased.

Orders With Preorder & In-Stock Items

If your order includes both preorder and in-stock items, your order will ship together once the preorder item arrives.

We hold the in-stock pieces until everything in your order is ready to ship.

If you'd like your in-stock items to ship sooner, we recommend placing them in a separate order from your preorder items.

How We Choose What to Restock

We base our restocks on customer interest and availability through our vendors.

Waitlists and active preauthorizations help us see which items and sizes are most requested. When inventory is available through our vendors, we use that information to help determine what to reorder and how much to bring back.

We also typically like to wait until all sizes of a style have sold through before considering a restock.

Why Doesn't Every Item Restock?

We wish we could bring every favorite back, but unfortunately, that's not always possible!

More often than not, when we're unable to restock an item, it's because our vendor has completely sold out and no longer has inventory available for us to reorder.

Even highly requested items aren't guaranteed to return, so if you see something you love, we always recommend grabbing it while it's available!

Waitlisting & Preauthorization

Any sold-out item can be waitlisted or preauthorized through our mobile app, but that doesn't necessarily mean it will be restocked.

Waitlisting lets us know you're interested in an item and helps you stay updated if it returns. Preauthorization allows you to set up a pending order that can automatically process if inventory becomes available.

For more information on how these features work, including payments, cancellations, and expiration, visit our Waitlist & Preauthorization Information page.

Restock Notifications

If your size is sold out, you can sign up for restock notifications through our website or mobile app.

If the item becomes available again, you'll be notified so you can shop the restock.

Our Mobile App

Our app is a great way to keep track of sold-out favorites!

• Add sold-out items to your Waitlist.
• Set up preauthorizations for items you'd like to purchase if they become available.
• Keep track of your active preauthorizations and completed orders.

Social Media & Restock Announcements

We share restock updates, returning favorites, and upcoming launches through our social media channels.

Following along is a great way to see what's coming back before our Monday restock launches!

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