RETURN PORTAL

To start a return please first read our entire policy (linked here)

We do not cancel orders after they are placed. 

We offer store credit for returns 

To qualify for a return, your return request must be submitted through our Return Portal within 3 business days of delivery. Once approved, you’ll have 14 days from the approval date for your return to be delivered back to us.

Our 3 business day return request window allows us to get the return process started promptly while still giving you a full 14 days to get your items back to us once approved. Your 14 days do not begin until your return is approved, so any time spent waiting for approval does not take away from your return window.

For local pick up orders, returns must be placed in our pick up bin within 5 days of approval.

PLEASE INCLUDE ORDER PACKING SLIP TO RETURN PACKAGE, THANK YOU🤍 

(returns without a packing slip will inquire a restocking fee of $10)

Please allow 3-5 business days to process returns. 

ALL INTERNATIONAL ORDERS ARE FINAL SALE AND ARE NOT ELIGIBLE FOR RETURN.

Please note — we’re unable to cover return shipping. Our team will follow up via email with return instructions and your return label.

We respond to all inquiries during our business hours Monday-Friday, 8 AM - 3 PM.

Our average response time is 24-72 hours. 

Contact Email: shopwrenleighanns@gmail.com 

(for easiest/fastest response please use portal below)

SUBMIT A RETURN

Please include your order number and details about the items you'd like to return. All requests must be submitted within 3 days of the delivery date to qualify.

Once submitted, return requests are reviewed manually during business hours (Mon–Fri, 8am–3pm CST). A follow-up email with next steps will be sent to the email address provided , so please be sure your email is entered correctly.

Be sure to check all email folders including spam/junk, as emails can occasionally filter there depending on email provider settings.

Please allow a little time for review during high volume periods — we’ll get back to you as soon as possible.